Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus! Apply now!
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
Salary : 30,000 - 50,000
Customer Relation Key Outcomes:
Answer & handle customer AOG requests
Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
Find suitable solutions for customer requests
Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
Resolve operational issues promptly
Adhere to client-specific operational procedures (SOP)
Negotiate with suppliers
Operational Key Outcomes:
Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
Maintain constant communication with all parties involved
Manage dispute cases
Supervise the activity
Requirements
3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
Excellent written and verbal communication skills, suitable for client escalation management
Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
Strict adherence to procedures, service organization, schedules, break times, and holidays
Consistent compliance with company Quality, Hygiene, and Safety standards
High organizational capability, with demonstrated reactivity and proactivity in operational execution
Working knowledge of relevant computer and operational tools.
Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
